Other Information

Parking and Directions

  • Clifton Hill Clinic is located at 22 Spensley Street, Clifton Hill, 3068.
  • Car parking: There is ample free parking in the streets surrounding the clinic.
  • Public transport: We are located approximately 100 metres from the Clifton Hill railway station and Hoddle Street bus stops.

Clifton Hill Clinic

Telephone and Email Enquiries

  • Patients may leave a message for doctors at reception. It is up to the doctor how the call will be responded to. If the matter is urgent please notify the receptionist to whom you are speaking.
  • To maintain our high standard of care, the Clinic policy is to see all patients for a consultation rather than liaise by phone or email.
  • For privacy reasons medical advice, medical correspondence and the results of investigations cannot be provided via email.

Recall and Reminder System

  • Clifton Hill Clinic is committed to both preventative care and patient follow-up. We may send you reminder notices from time to time offering you preventative health services or reminders for medical follow-up. If you do not wish to be part of this system please let us know at reception.

Fees

  • Clifton Hill Clinic is a private billing clinic. Click here to view our fees and out of pocket charges.

Childhood Immunisation

  • Please advise reception staff when booking a childhood immunisation appointment.
  • See our Fees page for private vaccines available.
  • Consultations for routine government funded childhood immunisations only (no other issues) will be bulk billed between the hours of 9am and 5pm on weekdays. Normal consultation fees apply for all other immunisations or if the consultation also deals with problems other than routine childhood immunisations.

Cancellation Policy

  • Failure to attend your appointment or late cancellations within 2 working hours of your scheduled appointment may incur a cancellation fee.
  • Please provide the Clinic with as much cancellation notice as possible so that the appointment can be made available to another patient. If you are cancelling an appointment scheduled for that day please do not send an email, but rather telephone reception with as much notice as possible on 9489 6123.

Home Visits

  • Clifton Hill Clinic doctors do not routinely perform home visits. However visits may be arranged in exceptional circumstances for regular patients of the Clinic.

Emergencies

  • In all case of emergency call an ambulance on 000 immediately.

 Out of Hours Care

  • If we are closed and you require medical care, call the After Hours Locum Service on 132 660 between 6pm-8am on weeknights, from midday on Saturdays, and all day on Sundays & Public Holidays.
  • Outside of these hours please contact one of the local hospital emergency departments listed below.
  • If you require emergency assistance call 000 immediately.

 

For urgent hospital presentations present to or contact:

Epworth Private Hospital
Private Emergency Department
Tel: 9426 6303

The Royal Melbourne Hospital
Public Emergency Department
Tel: 9342 7009

St Vincent’s Hospital
Public Emergency Department
Tel: 9231 4360

The Austin Hospital
Public Emergency Department
Tel: 9496 5000

The Royal Children’s Hospital
Public Emergency Department
Tel: 9345 5522

Feedback

  • Clifton Hill Clinic aims to provide high quality service and healthcare.
  • We value feedback so please tell us if our team are doing a good job. Equally please let us know if you are unhappy with our service. We take your concerns, suggestions and complaints seriously and use feedback to improve our service.
  • If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use our suggestion box.
  • If you wish to take the matter further and feel that you need to discuss the matter outside the clinic you may contact the Health Services Commissioner on 1300 582 113.

We Value Your Feedback

Privacy

  • Clifton Hill Clinic abides by a strict Privacy Policy. We maintain the security of personal health information at all times and ensure that this information is only released with your expressed written consent or where it is required by law.
  • We have a comprehensive privacy policy available to all patients: Click here to read our Privacy Policy.
  • With regards to visiting our website www.cliftonhillclinic.com.au our internet service provider will track your visit for statistical purposes but no personal information is collected.
  • Please contact us if you have any queries at all regarding the privacy of your health information.

Book Your Appointment Online